Skip to content
FaceX Verify
CONTACT SUPPORT

What should I include in an integration issue report?

Provide a useful reproduction while keeping private data out.

FXFaceX SupportUpdated · 1 min read

Describe the problem

Include the platform and version, SDK version if applicable, route or dashboard section, Test or Live mode and the steps that led to the issue. Explain what you expected and what actually happened.

Include safe diagnostics

Provide the HTTP status, error code, timestamp with timezone and request or payment reference when appropriate. If a screenshot helps, redact private fields first. Use the contact form for text-based reports.

Remove sensitive information

Do not send passwords, OTPs, authorization headers, provider secrets, full BVN or NIN values, documents or biometric evidence. Ask support for an approved secure channel if additional sensitive material is necessary.

Contact support or email support@facexverify.com.

How do I contact FaceX support?Choose the contact form, email or your workspace support section.Where can I see a reply to my request?Use the appropriate channel for public and workspace requests.How do I report a security or privacy concern?Start with a redacted description and protect any exposed credentials.